At Pacific Trips, we prioritize customer satisfaction and aim to provide a seamless experience when it comes to modifying bookings or requesting refunds. This policy outlines the procedures and conditions under which refunds are processed.
Refund Policy
We understand that circumstances may arise that require you to cancel your trip. Our refund policy is designed to provide fair treatment while considering the time and resources invested in processing your booking.
- Refund Requests: To request a refund, please contact us as soon as possible. Your request will take effect from the date we receive your cancellation notification.
- Refund Conditions:
For cancellations made [insert time frame, e.g., 30 days or more] before your scheduled departure, you will receive a full refund minus a processing fee of [insert fee amount].
For cancellations made [insert time frame, e.g., 15-29 days] before departure, a cancellation fee of [insert fee amount or percentage] will apply.
Cancellations made less than [insert time frame, e.g., 14 days] before departure are non-refundable.
- Refund Process: Once your refund request is approved, we will process the refund using the original payment method. Please allow [insert time frame, e.g., 5-10 business days] for the refund to appear in your account, as processing times may vary based on your bank or payment provider.
Special Circumstances
In situations involving unforeseen events, such as natural disasters or government restrictions, we may offer alternatives such as rescheduling your trip or providing a credit for future travel. We encourage you to reach out to our customer service team if you are affected by such events.
Contact Us
For modifications, refund requests, or inquiries about this policy, please get in touch with our customer support team:
Pacific Trips
contact@pacific-trips.com
03000903459