At Pacific-Trips, we strive to provide flexible options for our customers regarding modifications and cancellations of their travel arrangements. We understand that plans can change, and we aim to accommodate your needs while maintaining fair practices for all our customers.
Modifications to Bookings
If you need to modify your booking, please contact us as soon as possible. Modifications include changes to travel dates, destinations, or the type of service booked. Depending on the nature of your request, modifications may be subject to availability and may incur additional fees. We will do our best to accommodate your changes, but please note:
- Time Limits: Modifications should be requested at least [insert time frame, e.g., 14 days] prior to your scheduled departure.
- Fees: Certain modifications may incur fees, which will be communicated to you at the time of the request.
Cancellation of Bookings
If you wish to cancel your booking, please notify us as soon as possible. The cancellation will take effect from the date we receive your cancellation request. Our cancellation policy is as follows:
- Cancellation Period:
Cancellations made [insert time frame, e.g., 30 days or more] before the scheduled departure will receive a full refund, minus a processing fee of [insert fee amount].
Cancellations made [insert time frame, e.g., 15-29 days] before the scheduled departure will incur a cancellation fee of [insert fee amount or percentage].
Cancellations made less than [insert time frame, e.g., 14 days] before the scheduled departure are non-refundable.
- Refund Process: Refunds will be processed using the original payment method and may take [insert time frame, e.g., 5-10 business days] to reflect in your account, depending on your bank or payment provider.
Special Circumstances
In cases of unforeseen circumstances such as natural disasters, government restrictions, or health emergencies, we may offer alternative options, including rescheduling your trip or providing credit for future travel. We encourage you to reach out to us for assistance if your travel plans are impacted by such events.
Contact Us
For modifications, cancellations, or any questions regarding this policy, please contact our customer support team at:
Pacific Trips
contact@pacific-trips.com
03000903459